customer service agent

In today’s world of slow, and often robotized, customer service, it can be frustrating to deal with long wait times, or unhelpful agents on the other side of the line. This article summarizes nine things you can do to save yourself time and anger when dealing over the phone with your bank’s customer service department.

Key Takeaways:

  • Here are some tips to get through and get the most from your bank’s customer service hotline.
  • Dial the correct number, if you call the wrong one to begin with, you will end up being transferred.
  • Call during non peak days. Monday mornings, Friday nights and sometimes Saturdays are the busiest hours for contact centers.

“You have the right to ask for a U.S.-based agent.”

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Alliance Credit Counseling
10720 Sikes Place Suite 100
Charlotte, NC 28277
(888-995-7856) / (704-341-1010)